At Zeddflow, we strive to ensure your satisfaction with every purchase. Please read our return and replacement terms carefully:
1. Eligibility for Replacement or Refund
- Customers must report any damaged, defective, or incorrect product within 48 hours of delivery by contacting our support team with clear photos and order details.
- Products may be eligible for replacement only if they are received in a damaged, defective, or non-working condition.
- The product must be returned in its original packaging along with all accessories, manuals, and included components.
- Items showing signs of installation, modification, misuse, physical damage, liquid damage, or tampering will not qualify for return or replacement.
2. Process for Returns
Contact our support team at support@zeddflow.com with your order details and description of the issue.
Once approved, you will be guided through the return process.
3. Costs & Responsibilities
Return postage cost: Paid by the customer.
Replacement shipping cost: Covered by Zeddflow.
If the product is confirmed defective after inspection, a replacement or refund will be processed as per the customer’s choice.
4. Non‑Eligible Cases
Products damaged due to misuse, unauthorized modifications, or improper installation are not eligible.
Requests made after the 10‑day window will not be accepted.
5. Refunds
Customers may choose between a replacement or a refund.
Refunds will be processed within 7–10 business days after the returned product is received and inspected.
