At Zeddflow, we strive to ensure your satisfaction with every purchase. Please read our return and replacement terms carefully:
1. Eligibility for Replacement or Refund
We offer a 10‑day window for customers to request either a replacement or a refund if the product is defective or damaged upon delivery.
Requests must be initiated within 10 calendar days from the date of delivery.
Products must be returned in their original packaging with all accessories, manuals, and documentation included.
2. Process for Returns
Contact our support team at support@zeddflow.com with your order details and description of the issue.
Once approved, you will be guided through the return process.
3. Costs & Responsibilities
Return postage cost: Paid by the customer.
Replacement shipping cost: Covered by Zeddflow.
If the product is confirmed defective after inspection, a replacement or refund will be processed as per the customer’s choice.
4. Non‑Eligible Cases
Products damaged due to misuse, unauthorized modifications, or improper installation are not eligible.
Requests made after the 10‑day window will not be accepted.
5. Refunds
Customers may choose between a replacement or a refund.
Refunds will be processed within 7–10 business days after the returned product is received and inspected.
