At Zeddflow, we strive to ensure your satisfaction with every purchase. Please read our return and replacement terms carefully:
1. Eligibility for Replacement or Refund
- We offer a 10‑day window for customers to request either a replacement or a refund if the product is defective or damaged upon delivery.
- Requests must be initiated within 10 calendar days from the date of delivery.
- Products must be returned in their original packaging with all accessories, manuals, and documentation included.
2. Process for Returns
- Contact our support team at support@zeddflow.com with your order details and description of the issue.
- Once approved, you will be guided through the return process.
3. Costs & Responsibilities
- Return postage cost: Paid by the customer.
- Replacement shipping cost: Covered by Zeddflow.
- If the product is confirmed defective after inspection, a replacement or refund will be processed as per the customer’s choice.
4. Non‑Eligible Cases
- Products damaged due to misuse, unauthorized modifications, or improper installation are not eligible.
- Requests made after the 10‑day window will not be accepted.
5. Refunds
- Customers may choose between a replacement or a refund.
- Refunds will be processed within 7–10 business days after the returned product is received and inspected.
